You have 30 days starting from the day your item was shipped in which to receive a full refund on incorrectly shipped or defective items only. Returns must contain all of the original contents (product, manuals, instructions, etc...) and be in its original packaging and the product must be in new (unused) condition. We also require a copy of the original invoice or receipt in order to process your refund request.
After an hour on tech support, taking the thing apart, they acknowledged the auger motor was bad and they would send me one. This would be FANTASTIC if I had owned the grill for a year or so and the company was standing by their product... but to insist on sending me a part to a BRAND NEW GRILL and having me replace it...Unacceptable. When I asked for a new replacement hopper system (I get it ... things break... and I'm willing to meet them halfway) they said no... just the motor. I would have kept it had they allowed me to swap out the entire hopper system but I shouldn't have to do surgery on a brand new piece of equipment. Please don't buy this poorly made (China) piece of trash.
We ended up going with the Memphis Pro. We were fortunate enough to be able to see all of the manufacturers and models I was most interested in, at Sam’s NW BBQ. (Yoder, MAK, Fast Eddy, GMG’s, a few others, and then, the one we ended up with, Memphis.) Sam took a good amount of time, providing us fantastic information about each model. We ended up with the Memphis Pro for the following reasons: 1) The construction, mainly the double-walled construction; 2) the preciseness of temperature, and being able to hold the temperature (due to reason #1); 3) the extreme ease of changing from smoking to grilling without a lot of effort or reconfiguration; 4) the double hoppers; 5) and another BIGGIE, the fact that grilled or baked foods taste like that, and not like smoked cookies, bread, pizza, etc.
The single biggest advantage though, especially for beginning outdoor chefs, is that when you’re paying this much, damn near everything is automatic. As an example, if we look at our number one choice, the Camp Chef PG64 pellet smoker, literally everything can be controlled by the built in systems, so I could grab a friend who’d never cooked anything more complicated than boxed mac and cheese over, give em a five minute masterclass and be confident that the automatic systems would do most of the heavy lifting when it came to getting everything right.
Technology is a focus of many pellet grill manufacturers today including features such as Bluetooth temperature controls with an option to download an application on your smartphone. While these features are great, they can sometimes get in the way of the actual materials used to create the structure of the grill. At Grilla Grills, we’ve always put the focus on what we, and our customers, believe are the most important components of the grill. That means you’re paying for high-quality components in the places that tend to be most likely to fail on other cheaper grills, and many in the same price range that have more bells and whistles.
I have yet to have any problems with my smoker, other that what I caused for myself. Please follow the instructions on covering the heat diffuser plate with aluminium foil. When fat from the meats that you are cooking (mine was chicken) it will cook right there, and is difficult to get off. When you follow instructions, this cooker is a dream come true.
So which pellet smoker is worth your hard-earned dough? We've put together a list of the ones we think make the cut, organized from lowest to highest price. Sorry for the sticker shock—even a low-priced pellet smoker will cost more than many grills, and our first selection lists at $333. These motorized, digitally controlled devices just plain cost more, but believe you me, they are worth it! And all of these selections have won the AmazingRibs.com Best Value Gold or Silver Medal.
Big Horn’s largest available grill, the XL 1093 comes with a large cooking area of 1093 sq inches. With it’s low price tag of around $300 and a high cooking area, this product could have been a great choice for pellet smokers. However, we’d rather not suggest something that’s susceptible to rust and weather conditions to be kept outdoors at all times.
Now, what that means is that if you have a lower hopper capacity, your pellet smoker will run for a smaller period of time. It also depends on the cooking temperature you have selected for your cooking purposes. However, at higher temperatures, they will provide less smoke; thus would be more suitable for grilling and barbecuing, but not so much for smoking.
The Texas Elite 34 pellet grill is a fairly basic pellet grill that still gives you lots of versatility: you can grill hot and fast, or smoke low and slow, you can bake, braise, roast, or bbq all sorts of food to juicy perfection! Just like an oven, you set the temperature and the Integrated Digital Elite Controller keeps the temp within +/- 20 degrees F for as long as you need it!
Product is decent but customer service really didn't help me out when they sent me a wrong accessory part that was ordered by their customer service department. Explained that the representative misunderstood my request for an inside shelf but I was sent outer shelf which I have already . Tried to be fair and asked them to pay for the return shipping so I could return it back. They said we will gladly return your $ . Well till this day after numerous calls and false promises for the credit return .. there still is no refund. They seem to care but actually they did nothing. It's been 3 months of calling. Sorry to say we are Done with this company. If they can't settle a small concern and have A + service then don't bother! Good thing they are not the only smoker on the market. Shop around folks.
To solve this problem, several companies have come up with alternative ways to expose food to the flame by allowing you to use the small area directly above the fuel pot. It's still not as good as a charcoal or sear burner, but better than the designs that are strictly indirect. Check out the Memphis Elite, Fast Eddy's by Cookshack PG500, and the Yoder YS640 for this feature. Camp Chef also recently introduced its Woodwind pellet smoker, which has a super-hot gas-fueled sear box attached to the right side.