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After 10 days of not seeing anything in my email I called them. They told me they had no order. After two weeks and more phone calls then a grill finally shows up but without the cover or the pallets which I paid for and was on the order. Three calls into managers and customer service still not resolved. When I threaten to take the grill back to Costco I was told to go ahead and have a nice day.
I’ve been grilling and smoking for many years and throughout all those years I have burned through many expensive grills. Four years before I purchased the 640 I got on the pellet smoker wagon and started my research. Finally when my daughter was getting married she ask me to cook for the wedding and gave me the perfect excuse to finally get a smoker I wanted. So getting back to the research and after 3 months of comparing I settled on the YS640. I wanted a grill, at my age, to be able to pass down to one of my kids. It was big investment but like I’ve learned in life, you get what you pay for “most” of the time. I have had this grill now, September 2018, will be 4years now. I have no regrets and would do it again. I’ve had some minor corrosion issues and after an email was promptly sent the matching paint to clean it up. I spent the time to do it right and today, a month later, today my grill looks brand new. Honestly nothing like this can be left to take care of itself. Maintenance like anything else is required. But I know this will most likely be my last grill. Thank for a great product and great follow up service. Smoke Shack.....
Local availability of pellets is only one problem though. How are you, the consumer, supposed to know which is a good pellet brand versus a bad? If you do a Google search for “where to buy pellets” you are likely only to see a lot of advertisements all proclaiming their product to be the best. This situation is very akin to what consumers in the charcoal industry deal with as well.
Hi Brad! Thanks for your comment. I’d give Grilla Grills a hard look. Their Silverbac model is as solid as they come. The sear box on the Camp Chef is an interesting addition. Given that it’s propane powered, it would be pretty much light, turn and go. So, as you said, low maintenance. Still… with a set of grill grates, you should be able to get a sear at top temps on most pellet grills that would meet your expectations.
One of the higher end pellet smokers you might want to check out, and one I’ve had the opportunity to try out myself, is the Memphis Grills Pro model. Running in the $3,000 range, this pellet grill is not for the faint of heart price wise. However, I can attest to the fact that it is one of the most robust, versatile, and pleasurable pellet grills I’ve used.