Customer Service: I spoke with customer service department about 10 times during this process, and every time I emailed or called I received a different person in response to my same issue. This did not feel good as I never got past the ground level in service even asking for upper management. After the initial response to the dented barrel I received a month back order request for a replacement. After this no offer was made to remedy the situation meaning no refund, or any extras were given as a sorry. I had to contact 3 more times (with three different people) asking for upper management before they agreed on making up for the situation. I ended up receiving for "free" a folding front tray. A month and week later I received my replacement barrel only with no lid, and then a week and half later received the lid.
The Green Mountain Grills Davy Crockett smoker lets you get more than what you paid for. At a surprisingly low price, you get to have tons of great features commonly found in other GMG products that are sure to elevate your BBQ experience. For its price, we were quite surprised to see that it satisfied most of the features on our review. We tested over fifty products, and even the expensive ones were no match for this product. In terms of value per dollar, this product deserves the top spot.
The biggest cleanup issue is the buildup on the heat deflector under the cooking grates. You'll need good gloves and an apron. On most models, a thorough cleanup means a 30 minute process of taking out the greasy grates and the gooey deflector plate, scraping them and washing them. You should do this when the carbon and grease cover the deflector plate. Stainless parts can go in the diswasher, but I wouldn't do it. That grease is like tar and it could get all over the insides of the dishwasher and hang on for dear life. I use a handheld steamer like the Steamfast SF-320 Portable Steam Cleaner shown here.
Up next to find its place in our pellet grill review is the REC TEC’s mini portable pellet grill. It has a 341 square inch cooking surface with 180 degrees to 550 degrees Fahrenheit temperature limit, with 5 degrees increment. But it can easily reach 600 degrees Fahrenheit in full mode. It has a satisfactory pellet hopper capacity and has folding legs. It is great for travel and movement as it is compact and small in size.