Hey Kim – thank you for this. I’ve had this happen with numerous pellet smokers, including GMGs. What happens most often when it happens is that I’ve been remiss in properly cleaning the grill out after several uses (vacuuming the fire pot out). This causes the ash etc to cover up the heating rod, thus making the temperature lower than expected. The auger keeps feeding the fire pot to compensate and you get what you’ve described.
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Does anyone know how to set up a pellet grill? Since pellet grills are a bit less common than a regular conventional gas grill, we had to conduct a bit of research and realized that pellet grills are as easy to set up, they just have more components. The components of the grill include a lid, which is designed to cover the contents of the grill as well as keep the heat in. Other than that, the ‘hopper’ is known as the area of the grill where an individual places the wood pellets and the grill drips the pellets onto the fire to keep the heat going.