I bought my second Traeger Grill around Thanksgiving (my last one died after 3 months), spent most of the day assembling it only to find it didn't work. Customer service told me to reset the thermostat, I did and it shut down.  I did this routine a few more times with customer service and it kept shutting down, day after day.  Traeger reluctantly sent me a replacement grill and promised it would be Fully assembled (I have little use of my left hand and can't work with small parts)  Well it showed up unassembled in a bunch of little boxes. Customer service told me 4 times that they would call back with a local Traeger dealer to assemble it. Four promises to have someone come out and not even a phone call.
A pellet grill often comes with many facilities that are usually not available on any other grilling appliances. One of them is its temperature control and settings. This is a huge advantage for inexperienced cooks who do not have the understanding and years of experience of pit masters who know how to cook different foods on different temperatures. This also means that you do not have to fiddle and fidget around with the heat every 2 minutes after slapping on the steak on to the grills.
Many of the models require you to clean them up for 30 minutes because you have to take out the gooey deflector plate and the greasy grates in order to scrape them off and wash them until they’re shining. Careful cleaning is required when the grease and carbon are covering the deflector plate. The easy-clean grills typically make the parts more accessible but the amount of cleanup remains the same.

Create delicious meals with ease with the help of the Camp Chef Griddle (FG-16). It is made out of durable heavy-gauge steel that ...will last for years. The surface measures 14" by 16". This polished steel griddle comes with slightly inclined sides for less mess and it has a convenient carry handle in front that makes for easy transport. This item covers one burner and fits many stoves. read more

It is different with REC TEC Wood Pellet Grill, here the solid construction is made of high quality materials. On the outside, high temperature powder coat and porcelain enamel finish. While inside, the manufacturers use stainless steel of very good quality for all the major parts. On the official website, we can read that you can find over 40 pounds of 304 stainless steel parts in this grill ( see for yourself ).
Super excited to receive my brand new Traeger Timberline 1300 pellet smoker. When unboxing and putting together I noticed I was unable to attach legs due to damage to the unit. Instead of a nice round hole where legs would go, there was no holes, just where the hole should be smashed together. I instant contact Traeger and sent pictures of the damage requesting a new grill. They would not provide any case number and said they needed to review pictures which would take a few hours. 3 days goes but and no response. I open a PayPal dispute (NOT claim) and they contacted Traeger again. Now they refuse to do Anything unless I close the dispute but if I close dispute, I lose all my consumer protection. They could of handled this situation so much better. I will never purchase a smoker from them again. Horrible customer care.
I have used a pellet smoker for about five years, and looked at, or used, many different brands. I have added auxiliary smoke generators, and tried almost every way possible to create authentic BBQ on a pellet smoker— It can’t be done. When the vendors, or users, refer to subtle smoke they mean virtually no wood flavor. Do yourself a favor and try a simple test: go to a really good BBQ joint, or BBQ competition; try some of their Q and then compare it to pellet meat. There is no comparison. I wanted the pellet unit to produce good Q in the worst way because of the ease. You cannot duplicate the smoke created in a wood, or wood/charcoal firebox with compressed sawdust. It pains me to say it but it is true.

Temperature: Most of all, you have to pay attention to whether your pellet grill maintains a chosen temperature. People buy a pellet smoker because it makes it possible to smoke meat for long at fixed low temperatures. Very convenient and simple, and a grill that always maintains a selected temperature guarantees that the meat will be perfectly cooked.


You prefer a direct heat method of grilling: The Traeger grill uses an indirect heating source, much like an oven, so you won’t be able to sear meat, as many people like to do when grilling a steak. The Traeger system is better for those people seeking more of a smoker type of cooking system, although you can sear your meat by using a frying pan with a little oil initially before you finish cooking it with the Traeger grill. You can use the frying pan on a stove top burner or on the surface of the Traeger grill.
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