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Apart from the aforementioned problems, you might face some minor issues like the smoker staying hot for hours in the end even after your cooking is over and it’s turned off? It’s better to check out the backdraft preventing cooling fan for your grill. Although this wouldn’t cause any major issues with your grilling experience, it’s a safety feature that is always worth checking out and fixing.
We have shifted to a new house and here we have a very nice backyard. We were thinking of having pellet grill for the backyard for friends and family gatherings for making our holidays memorable. According to your review I think Camp Chef SmokePro DLX Wood Pellet Grill and Smoker | PG24B will be a good option for us. Do you have any other suggestion for us as it will be our first and we don’t have much knowledge about it.
Kevin- super helpful article. Thanks! I just moved from a big city small apartment with no grill to a house in the country. Most essential purchase is the grill. I’m really on the fence. I like the idea of a pellet grill, but in reality- I’m mostly cooking burgers, fish, steaks, scallops, and veggies. The brisket and ribs will be more of a special occasion. From an economical perspective, am I better buying a gas grill and just getting one of those smoke tubes to add some flavor? From many of the online comments, it seems like the pellet grills benefit from additional smoke anyway, and though you can get additional grates for searing, seems like a square peg in a round hole. The gas grill is sort of the tried and true, and way more economical. Those $500 entry level pellet grills seem a little scrawny, and the next level up is a cool $grand. I’m really on the fence, and getting pressure to “just buy the darn thing” to consummate the move to the country! However the pellet grills seem like the new shiny object and have my curiosity. Any advice? PS- love the website! Thanks, Cary
Although I marked price high. I would buy it again, tomorrow. I was a novice. I had never smoked anything when I bought this. It is amazing and if you asked my friends and family I should have opened a bar & grill. It's grills better than any gas grill u can buy. The YS640 only gets better with time you get good at using it. It's the best cooker on earth. If your considering paying over $800 for a cooker. Spend the money... you will not regret it. My cousins have Traegers.. and they smeared by them. One weekend at my cabin one has ordered his the other don't have the money yet. I have used it a minimum of 2 days a week and have already got my money out of it by not ruining meat. The guys at Yoder have a monopoly. No one makes a cooker that could stand up to it. THANK YOU YODER. YOU HAVE MADE SOME GREAT HOLIDAY MEMORIES FOR ME AND MY FAMILY. Remember if your on the borderline don't know if it's worth a little more. By the 12th month of owning it. You will look at your wife or girlfriend and say "I'm so glad I spent a little extra and got that. It's beautiful.
Product is decent but customer service really didn't help me out when they sent me a wrong accessory part that was ordered by their customer service department. Explained that the representative misunderstood my request for an inside shelf  but I was sent outer shelf which I have already . Tried to be fair and asked them to pay for the return shipping so I could return it back. They said we will gladly return your $ . Well till this day after numerous calls and false promises for the credit return .. there still is no refund. They seem to care but actually they did nothing. It's been 3 months of calling. Sorry to say we are Done with this company. If they can't settle a small concern and have A + service then don't bother! Good thing they are not the only smoker on the market. Shop around folks.
Serve guests buffet style from your outdoor kitchen Serve guests buffet style from your outdoor kitchen with this stainless steel Cal Flame 12 in. Drop-In BBQ Food Warmer. Three generously sized compartments keep favorite foods hot and ready to eat. Each compartment has an individual cover to contain heat while serving. Constructed of 430-Grade stainless steel for years ...  More + Product Details Close
I have owned a Memphis Elite (built-in) for 16 months now. It is a very high quality product, and couldn’t be easier to use. The direct flame area is arguably a little small (effectively a bit smaller than 1 sq ft), but it does a great job. The temperature control is phenomenal, and includes a meat probe control that can put the grill into “hold” mode once the meat reaches the target internal temperature. A very happy owner here!
The control panel is simple, uncomplicated and easy to use, no codes of crazy steps to remember. Turn the switch on, set the temp once it lights and you are ready to go. On the outside the controls may look simple but behind the scenes it is working to constantly monitor feed rates and temperatures to lock into your set temperature as close as possible. The longer you cook the smaller the adjustments , making this one of he most consistent cookers on the market.
Hey Todd – what pellet grill do you have? Also, by short cooks, how long are you talking? Have you looked at the burn pot? If it’s overfilled, you may need to vacuum it out, along with the interior of the cooker. Then, put 10 or so pellets into the burn pot and start it up again. See if that helps. There should not be much if any ash in the food chamber area or on the food. At least not in my experience.
Green Mountain pellet smokers offer innovation and good quality as well as relatively low price points. The Daniel Boone model is the midsized version. It boasts an advanced digital touch-pad dual-probe controller and stainless steel grates and drip pan, and, with 13.5 inches of headroom, Daniel Boone can accommodate large turkeys and roasts. Although the WiFi option adds a hundred bucks to the bill, few pellet smokers anywhere near GMG's price range offer WiFi control. Download the GMG app to your smartphone or tablet for a point-to-point connection, enabling you to remotely turn Daniel Boone on and off; monitor and control the internal meat temp, cooking temp, and timer; and even store the time- and temperature-based profiles of your favorite recipes. For example, you can set your Daniel Boone to "Tri-Tip Beef Roast" and have it start out cooking at 225°F (105°C) until the internal meat temp hits 110°F (43°C), then crank to 500°F (260°C) for browning until the meat registers 135° (57°C), then drop the temp to 150°F (65°C) to keep it warm.
From the models and brands that I have reviewed here, I highly recommend the REC TEC 680 Wood Pellet Grill as the best pellet smoker. This comes with a grill technology, which gives you more convenience, whether you are a novice or an experienced grill master. If you have found this article to be helpful, please share it with your friends and family and help them make the right decision.
Louisiana Grills is a respected brand when it comes to pellet smokers. It was one of Traeger’s earliest competitors that entered the market after the original Traeger patent expired. The biggest difference between the two brands is that Louisiana Grills makes pellet smokers with advanced features for a relatively affordable price. The Louisiana Grills LG700 is no exception. It has a one-touch PID controller, a programmable meat probe, an adjustable flame broiler for direct grilling, an upper cooking rack and a lower storage shelf.
Thanks for your question! I think you’ve actually selected the grill that I’d recommend too. The Camp Chef pretty much has it all. It’s quality, it’s priced nicely, it does a great job smoking… and honestly, that ash cleanout feature is pretty much something that I wouldn’t want to do without. Especially if you’re new to pellet grilling, anything that makes the job smoother and simpler will be appreciated!
Still loving it after cooking about 100 meals. Thru rain, snow, and the occasional nice day it is still going. Today I'm about to grill brats. My weber grill sits around rarely needed so it's going to get sold. I discovered with quality pellets it can grill just fine to temps up to 450. The camp chef grill cover keeps the pellets dry in the hopper so I don't even take them out unless you want to change flavors. I did have to seal the hopper handle around the rivets to keep the rain out but other than that it is very tight. See the pic makes smoke like crazy.

Use of the P settings in smoke mode is easy to understand. But one can also use them as a dual function feature in cook mode. Remember, in cook mode the auger idles when the temperature is correct, but the P settings continue to function in idle mode. Ortech recommends the P2 setting as the default idle rate in cook mode. However, as one gains experience, the P settings can be used to improve the grills performance. For example, when using high temperature settings, select P1 or P0 to reduce auger off time and maintain strong, steady heat. If you have trouble hitting low temperatures on a sweltering day, increase the P setting to increase auger off time. It does not have a significant effect on smoke production. The basic rule remains: Low heat = more smoke, high heat = less smoke.

Craft amazing wood-fired creations with the Traeger Lil' Tex Elite 22 pellet grill. From grilled steak, to smoked ribs, and even a freshly baked apple pie, the set it and forget it ease of use allows any home chef to cook it all. Swap the gas and charcoal barbecue for 100% pure hardwood pellet flavor and grill, smoke, bbq, bake, roast, or braise a masterpeice.
I'm using a ThermoWorks "Smoke" thermometer to send smoker temp info while I'm busy doing other things. So much easier to set it and not having to worry about it compared to grilling over charcoal (although I still like to do that for high temp California "BBQ"). Just come back when it's close to being done to give a quick visual check compared to the probe temperature. May consider adding the sear box in the future.
Bought Junior Elite 20 pellet grill at Costco special sales event. Took it home and it simply wouldn't get up to temperature to ignite the pellets. Auger made extremely loud noises and then simply refused to operate. Packed it back up and returned to Costco with no problem. They had no inventory so I called Traeger. Woman on phone was very pleasant and helpful. Asked if I could get Traeger to simply replace the grill at the same price I purchased it for. Her supervisor said no and if I wanted it for that price I would have to drive to another state and purchase it at one of their event presentations. Made no sense to me why they would sell it to someone else for the "event" price but not to me who had already done. Poor customer support and silly supervisor. I will look elsewhere.
Renegade Pro is built to suit all your cooking needs; it can cook, braise, broil, char, sear, bake, smoke, roast, grill, and barbecue your food to that “melt-in-the-mouth” perfection. To bring about this versatility, it offers different temperature settings, such as “Hot and Fast” and “Low and Slow” that can be controlled using its Digital Pro Controller.

Bought my Texas Elite 34 Traeger pellet grill last summer at Oshkosh Fly-in. Received it and assembled it with no issues. Began using it and discovered it will not make temperatures above 375 deg F. Most of the Traeger recipes need 400+ deg, so this wouldn't work. Called Traeger. They started sending me replacement parts, first the combustion air fan, then the auger motor, then a digital temp controller. None of these new parts had any effect on the problem. I have probably called Traeger 10 times, finally getting a hold of a second level supervisor named Jessie. He decided to send me a whole burner module; pellet hopper, auger tube, burner bowl, fan, controller... everything in one assembly. I installed it and no improvement. I did a time vs temp test for them at their request. They finally agreed it wasn't working properly.
The biggest cleanup issue is the buildup on the heat deflector under the cooking grates. You'll need good gloves and an apron. On most models, a thorough cleanup means a 30 minute process of taking out the greasy grates and the gooey deflector plate, scraping them and washing them. You should do this when the carbon and grease cover the deflector plate. Stainless parts can go in the diswasher, but I wouldn't do it. That grease is like tar and it could get all over the insides of the dishwasher and hang on for dear life. I use a handheld steamer like the Steamfast SF-320 Portable Steam Cleaner shown here.
Traeger invented the original wood-fired grill over 25 years ago in Mt. Angel, Oregon, and continues to lead the industry as the worlds #1 selling wood-fired grill, perfected by decades of mastering the craft of wood-fired cooking. Fueled by 100% pure hardwood pellets and controlled with a digital controller, means from low and slow to hot and fast grilling, you'll fire up deliciously consistent results every single time. The Texas Elite 34 packs a huge punch with 646 sq. in. of grilling area, new wider legs for added stability, and an upgraded Digital Elite Controller. It combines powerful, wood-fired convection performance with simple operation. So invite the neighbors and taste the wood-fired difference.
Professionals: the pellet smoker has emerged as the best option for beginners. However, that does not mean that a top grilling expert will not benefit from using it. Using a pellet smoker, the professional can turn normal pork into a mouth-watering dish with any kind of flavor. The precise temperature control will help any professional make the dish more accurate. A top pellet smoker can display some delicious magic that will prove unforgettable.
One comment I see a lot in various forums like Pellet Heads Forum is that you want as much efficiency as you can get. As with lump charcoal, this means burning as clean of a cook as you can with as little ash as possible. Different pellet mixes will produce differences in what you get in this area, and the cooker you’re using will dictate this to some degree as well.

I have used Bradley, Masterpiece, Green Egg, New Braunfels, Oklahoma Joe, Weber and now Traeger. So there is some experience in these comments. The “set it and forget” it is a misnomer and should not be used with Traeger (or any smoker/grill.) With Pellet Drive before you buy Read up on Er codes. The worst is when the fire pot fills up with pellets because the fire can’t keep up with the auger push and the whole cook is ruined or delayed. You have to pull everything out and basically start over while your expensive prime brisket is trying to be saved in the oven. Doesn’t matter what the weather is or wind conditions. Doesn’t matter if you stare at it and stir the hopper continuously. It will happen. Customer support at first was well you are at fault (didn’t leave the lid open on fireup for exactly 2 to 4 minutes or didn’t vacuum out the firepot between every cook) which is crazy. Finally, after so many calls over the past 6 months they are trying to make it right. Problem is, DO NOT believe the “set it and forget it.” That does not exist with any good cook. I have replaced the controller the fan and now getting a new probe. Do not waste your money. Unless someone out here in BBQ land can give me a recommendation on a product that won’t do this stay away from Pellet Drive?
I've had the Yoder for about 4 years now. Never looked back. It made my old Traeger look like a dime-store trinket. Thick metal. Built like a tank. Hold temps perfectly. I used to monitor grill temp. Realized quickly there was no need. Not even in the wind and cold. Eats less pellets than my old Traeger. Don't get me wrong, the Traeger works great when conditions are perfect, but in Omaha, NE, things are rarely perfect. It's true that compared to an offset you won't realize as strong of smoke flavor. That's good and bad, depending on what you're going for. When you're after dense smoke flavor, a simple smoke tube is all you need to get it to where you need.
With the traeger, rec-tec or cam chef smokers all seem to burn 1-2lbs per hour. But for a long 18hr brisket it seems like I will have to continue to use pellets the whole time to keep the heat in range over over 200 which will mean I am using almost a 20-40lb bag depending on the time year per smoke. This is even more expensive than the bradley seems even with the wasted briquette. IS this correct or is there something I am missing?
The flame broiler uses a digitally controlled burn system. Its Digital Control Center lets you set the temperature ranging from 170F to 600F with ease. The desired temperature is set and maintained through an electric auto-start and fan-forced air mechanism. These, in addition, give that flavorful smoky taste to all of your foods. The auger automatically feeds pellets into the smoker, so you can pretty much let it take care of everything.

Less smoke and less heat – Pellet burners do not produce a strong smokey flavor like stick burners, for example. As we mentioned earlier, they also do not reach the same high temperatures as other types of grills, so you cannot expect great sear marks either. Some model like the Camp Chef PG24 Deluxe let you get around this by purchasing a sear grill attachment.


A pellet grill is an outdoor cooker that runs on electricity. It uses wood pellets as fuel to cook as well as smoke and flavor the meats. A pellet grill is a combination appliance of grills, smoker, oven and more. It can be used to sear, smoke, grill, roast and even bake! A pallet grill can be used to cook almost all types of meats and proteins. It also accommodates larger quantity and size than a normal indoor appliance. This is what makes a pellet grill so special, its versatility and convenience of use.
The Camp Chef Camp Table is the perfect companion to any table top stove or dutch oven. The camp table will hold two 14 inch dutch... ovens and provides extra preparation and serving space to keep your food up off the ground. Works great with the Mountain Series stoves from Camp Chef and is a great accessory piece to your free standing stove. Side shelves* (Model LS60P) can be added for even more space. read more
The Smart Smoke technology is one of the most convenient and easy to use features on the grill. It contains a dual LED temperature readout that keeps the heat at a constant temperature. This means you have more time for socializing and can sit back and relax. The temperature ranges from 160 to 500 degrees Fahrenheit. The grill uses a pellet feeder system that burns slowly to add intense flavor to your food. It also uses an electric auto-start ignition that requires the grill be plugged into a standard 120v outlet.
We love recommending and reviewing wood pellet smoker grills, but we also want you to get the most out of them once you purchase. Without proper care and maintenance, even the best pellet smoker is bound to have a shorter lifespan. Therefore, how you use your smoker and how you maintain it after use greatly determines how long it will serve you. A little bit of work will go a long way toward extending the life of your smoker. A thorough cleaning of the smoker should occur at least once a year. If you frequently use it, you should have it done at least three times a year. Buying quality pellets will extend its life as well.
Now, I will be very honest with this topic here. While prices vary from model to model and brand to brand, one thing to understand is that the best pellet grills are made with the best materials, made by keeping consumers needs in mind, made with intelligent designs and features that can serve and last a long time. There are pellet grills in the market ranging from extremely cheap and affordable to very expensive, and sometimes even unnecessarily expensive. While there are exceptions in many cases, the blatant truth is that good stuff will cost an extra penny. This is why I will be giving you my pellet grill review, so that you can see and identify your specific needs and buy a grill according to that instead on spending a fortune on low quality or unnecessarily multiple-feature grills.

So, we’re here to discuss the different cooking times and temperatures for different types of meat so that you don’t overcook or undercook your meal. But for the health concious, they should avoid certain meats. It’s worth noting that we’re here to discuss the temperatures needed for slow cooking and these should not be considered as universal standards for searing or grilling.
Larger, more expensive smokers run anywhere up to 900 square inches, which will basically let you feed your whole street. It’s also a whole lot more convenient when you’re planning on cooking multiple things to be able to throw every single sausage, joint of meat and rack of ribs on at once, flip ’em around and move things to the edge when they’re done.
Manufacturers advertise this piece of equipment as both a smoker and a grill, but it's best to think of it as a superb indirect-heat convection smoker, not a grill. Most models just don't do as good a job of searing a steak as a charcoal grill or even a gas grill with a sear burner can. You'll sear steaks better on a $20 hibachi than on most pellet smokers.
If you live in an area where wood furnaces are used (not like down here in FL where a few heat strips will do the trick), you may also be familiar with pellet furnaces. In short, pellets compressed from sawdust and wood shavings fill a hopper and are then fed into a burn pot using an electric auger system. The auger, which is basically a long screw, delivers pellets to the burn pot based on the speed dictated by the unit’s thermostat. As the burn pot ignites, the pellets burn. Heat then carries through the home via convection (air driven) means, thus allowing air flow and a blend of warm and cool air to maintain steady, even burn temperatures. A heat exchanger separates the smoke fumes from the warm air, thereby warming the room without smoking everyone out.
PID Controller–PID Controllers (Proportional Integral Derivative) are devices that most of the grill manufactures don’t fully utilize yet. They can be found as a separate device attached to the grills if you’re handy enough, but all the manufacturers aren’t fully considering them yet. Using a PID controller, you can accurately maintain the temperature while cooking and ensure that the food is cooked automatically to perfection without much supervision.
Yoder Smokers are built for experienced pit masters and competitive cooking. So, you may be wondering why is the Yoder YS 640 the runner-up then? It’s simple – this is a pro level grill and it’s more than what many people actually need. And since it is built for competitive purposes it also happens to be the most expensive pellet grill on this list.
Second, you’ll have to figure out what BBQ pellets you want to use. There are many different brands, blends, and mixes to choose from, and you’ll likely want to do some side by side testing to see what you like best on what meats. My very good friend and BBQ buddy Shane Draper really likes to make his own blends  – using different woods in different proportions depending on what he’s cooking.

After about 10-15 hours of cooking, you should remove the burn cup and dump the ash. If the ash builds up it can prevent ignition. Ash also accumulates in the bottom of the unit, but doesn't impact cooking. A vacuum cleaner with a hose makes short work of it. Only a few manufacturers, such as Blaz'n Grill Works and Camp Chef have a slide out combustion cup that makes cleanup much easier, but you still have to get underneath the deflector occasionally and suck out fly ash that has scattered around the lower part of the grill body.
To sear a steak you need direct radiant heat. I don't care if you can heat the air to 1000°F, it is still indirect heat and that does not deliver as much energy as direct radiant heat. It's physics, but not hard to understand. In short, heat is not the same as temperature. It feels hotter at 80°F if the sun is shining on you than if it is 80°F in the shade. I discuss the concept in more detail in my article on thermodynamics of cooking. 

After we receive your order please allow up to 3 to 4 days for processing. Processing is the stage where your order is physically put together and packaged for delivery. After processing is complete, your order will be shipped to the ship-to address you supplied during checkout. When your order ships we will notify you via e-mail and provide you with a tracking number.
Secondly, make sure you pay attention to the controls and temperature settings. As well as a thermostat, higher quality smokers come with meat thermometers built in. As you cook, the internal temperature of your meat is going to rise, and unless you’ve got a meat thermometer, there’s no way of knowing exactly how hot it’s got. If you don’t know why this is bad, when you let food sit too hot for too long, you run the risk of drying it out. You’ll undo all of your good work, plus it just tastes bad.

Remote Accessibility: This level of control and observing is critical on the grounds that the container does not generally sustain the pellets into the wood screw accurately and the fire in the firepot can go out. The Davy Crockett will tell you that the container is not sustaining wood pellets and that the temperature is dropping. The Davy Crockett application will reveal to you something isn’t right.

As you can see from the image of a Traeger Pellet Grill above, pellets move from a hopper (left) via an auger to a burn pot (far right). The rate at which the pellets are fed into the hopper is dictated by your Pellet grill’s thermostat. Extra fuel in the form of oxygen is blown over the burn pot to increase the burn rate and help regulate a nice, steady, and efficient burn. The lower your temp, the more smoke is created.


There is a bit of a learning curve when cooking with pellet grills. This unit can smoke, grill or bake similar to an oven. The Traeger smokes at 180*, but can cook up to 450*. It is indirect heat, so you can grill a ribeye without flare ups. My unit holds temps within 5+/- of the setting. Yes, you do have to clean it like a fireplace, it doesn't run on gas. The build quality is amazing, especially for a PRC manufacture. If you are interested in a pellet grill, buy a pellet cookbook. Something that gives smoke and cook times for an easier introduction into pellet cooking. The only knock against the unit is that for $800 it should have came with the "optional" folding shelf...
So which pellet smoker is worth your hard-earned dough? We've put together a list of the ones we think make the cut, organized from lowest to highest price. Sorry for the sticker shock—even a low-priced pellet smoker will cost more than many grills, and our first selection lists at $333. These motorized, digitally controlled devices just plain cost more, but believe you me, they are worth it! And all of these selections have won the AmazingRibs.com Best Value Gold or Silver Medal.
We ended up going with the Memphis Pro. We were fortunate enough to be able to see all of the manufacturers and models I was most interested in, at Sam’s NW BBQ. (Yoder, MAK, Fast Eddy, GMG’s, a few others, and then, the one we ended up with, Memphis.) Sam took a good amount of time, providing us fantastic information about each model. We ended up with the Memphis Pro for the following reasons: 1) The construction, mainly the double-walled construction; 2) the preciseness of temperature, and being able to hold the temperature (due to reason #1); 3) the extreme ease of changing from smoking to grilling without a lot of effort or reconfiguration; 4) the double hoppers; 5) and another BIGGIE, the fact that grilled or baked foods taste like that, and not like smoked cookies, bread, pizza, etc.

REC TEC Grills was born in Augusta, Georgia in 2009 by lifelong friends Ray Carnes and Ron Cundy. The pair made it their commitment to build high quality grills and sell them at reasonable prices. But that was only the beginning of their story. The rest of the promise was to treat everyone like family and provide them with world-class customer service. With those two fundamentals in place, the REC TEC Family was born and the REC TEC Lifestyle started to flourish. Your feedback as members of the REC TEC Family and your living the REC TEC Lifestyle has helped this family grow and become that special bond that binds us all together. Thank you to all of our current and future REC TEC Family members. It just would not be the same without you all.

Have you reviewed at all the Grilla Silverbac? If so, does it not make your list because it isn’t as good a quality as those you have picked? I mean, when I look online for reviews of those who have bought them I haven’t found anyone disappointed with theirs, but perhaps they haven’t been out as long to have a track record? I’m so confused at this point as to which to buy with PID or no PID (some say smoke does better without one), thickness of metal, etc.
As another one of the most important criteria to consider, we read a lot of the reviews that individuals had to say about the controller system and how simple they are to use. With that said, we can say that all of the grills we have shared have a simple digital controller design that makes the grill simple to use and easy to adjust. Now, the digital controller is the way in which an individual will be able to adjust the temperature of the grill, which can range from an incredibly low temperature to as high as 450 degrees. Now, another really cool aspect of a digital temperature reader is that most brands have an LED display that makes it easy to read the temperature of the grill.

Ever since my visit(s) to All Things BBQ in Wichita, my heart has belonged to the Yoder Smokers. I had researched many comparable size smokers, and guess what - they really are not comparable. The smoker started first time, quickly, and heated up well. I did ribs as my first foray and they were as perfect as my meager talents could get them. The fact that this smoker weighs in at almost 360 pounds speaks volumes as to how well built and how heavy gauge the metal is( something severely lacking in most other smokers). I had the extra shelf put in and the cooking space is easily double what I had seen in other smokers about the same dimensions. Hats off to All Things BBQ for the high quality Yoder smokers they so proudly distribute!!


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Ordering through All Things BBQ was VERY simple and easy. In fact, my YS640 arrived a few days sooner than expected/quoted. These grills are expensive, but I am a firm believer in "you get what you pay for". There is no doubt the quality of Yoder craftsmanship is exceptional. So far, I have only been able to use my YS640 a coupe of times. However, I'm looking forward to many meals being cooked on it going forward. If you buy one, you will not be disappointed!
Product is decent but customer service really didn't help me out when they sent me a wrong accessory part that was ordered by their customer service department. Explained that the representative misunderstood my request for an inside shelf  but I was sent outer shelf which I have already . Tried to be fair and asked them to pay for the return shipping so I could return it back. They said we will gladly return your $ . Well till this day after numerous calls and false promises for the credit return .. there still is no refund. They seem to care but actually they did nothing. It's been 3 months of calling. Sorry to say we are Done with this company. If they can't settle a small concern and have A + service then don't bother! Good thing they are not the only smoker on the market. Shop around folks.
Loved the idea of a "pellet smoker" - less stress, delicious meat. Bought mine at Costco 1 year ago and have used it many times with mixed results, not exactly stress less. Last time using it the pellet hopper caught on fire, turns out the auger chamber is packed full of pellets and won't move. Attempted to open chamber to clear and with this model it is extremely difficult (with unit sold thru Costco - newer ones look easier...) so I called customer service hotline. Called different 4 times and talked with a different live person each time and was promised a call back to schedule an in house repair. Never received one call back so I tried to email and again never received a return email. I have no choice but to return smoker to Costco.
GrillGrates(TM) amplify heat, prevent flareups, make flipping foods easier, keep small foods from committing suicide, kill hotspots, are easier to clean, flip over to make a fine griddle, and can be easily removed and moved from one grill to another. You can even throw wood chips, pellets, or sawdust between the rails and deliver a quick burst of smoke to whatever is above. Every gas grill needs them.
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